Hello, and happy Friday – where has this week gone too?
This week we wanted to take some time to explain more about our services and what we do as a business.
First, our IT services can be as big or as small as you wish from minimum support to full-scale tech stack support, we can guarantee that you will wish that you called upon us sooner. Yes, our base is Cumbria, but we offer our ‘Prime’ IT services right across the country and predominantly in the Northwest of the UK
We understand that it’s sometimes not possible for all businesses to have their own IT team and full tech department, so we take away that worry. IT can be stressful to manage and can cause headaches, we put strategies in place to reduce any impact on your business operations. Giving you the time and opportunity to focus on what matters the most – running your ‘baby’ (business). However some businesses can be fortunate enough to have their own IT department, this is fantastic, and we are proud that you have got your business to that position, sometimes they may need an extra pair of hands. That’s where we come in – from supporting your IT team with a single project on an ad-hoc basis or offering contracted support for a flexible time. We support all businesses, no matter their shape or size.
But for those who don’t have their own team and require our support; we can provide a fully tailored solution to exactly what you need. From the basic support from us, dedicated and enhanced security software and Microsoft 365 for business. Becoming your own IT Manager and IT Support Department, building a tailored solution exactly for what your business requires. We cut away the tech talk and jargon that not everyone understands, making it simple. This is just one of the elements in what we do to provide our ‘Prime’ IT services to businesses.
We take the time to understand what your business needs and give you the personal touch to your service, meeting with your directors and taking the opportunity to discuss how to drive and innovate your business and drive success using tech. Keeping your tech running efficiently and effectively is our main priority for you and to ensure that there is minimal impact on your business.
Are you in the market for a new IT provider?
In the current climate of a national cost of living crisis, we understand that money can sometimes be short which is why we write solutions for what you need, only paying for what you need. Our billing is fully flexible and transparent with no hidden costs at all. What do we mean by flexible? Our billing is flexible in a way that if you need to change your plan one month due to business needs changing then we adapt and change accordingly, then ultimately changing back to the previous plan when you wish.
Fed up with poor response times? Or has your current provider been acquired by a larger corporation?
We are finding that this happens a lot in today’s world, business are waiting 9 hours + for a response to a printing issue ticket. With our solutions, up to 90% of our tickets are answered within 2-3 hours and calls are answered within a matter of seconds. Often companies come to us saying that they have just been auto-renewed onto a contract with our current supplier, to then find that they have been bought out by a larger corporation. Larger IT companies lack the personal touch in their services, whereas this is one of our top priorities.
We would love to chat with anyone looking to move IT suppliers, to enrol in an IT services provider or just seeking advice. Get in touch with us, ask us the questions and let us take care of them for you.
We can be contacted via phone 01946 389957 or you can send us an email to info@prime-potential.co.uk
We look forward to working with you.
Photo Credit: Unsplash
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